EdgeTier
Summary
Founded in 2015 in Dublin by Shane Lynn (CEO), Bart Lehane (CCO) and Ciarán Tobin (CTO), EdgeTier is transforming customer service with AI-powered conversational intelligence software. The platform helps under-resourced support teams manage high volumes of inquiries by integrating with major service systems to automatically tag conversations, detect emerging issues, and deliver actionable insights that enhance efficiency, customer retention, and agent performance. Serving global brands across travel, retail, and iGaming - including TUI, Ryanair, Abercrombie & Fitch, and Betclic - EdgeTier has scaled rapidly and is expanding into new markets, cementing its position as a leader in AI-driven customer service innovation.
Our Partnership
As EdgeTier entered a new phase of growth after its Series A, we partnered with the company to appoint a Vice President of Global Sales. This new role was essential to professionalising the sales organisation, implementing a scalable go-to-market strategy, and equipping the commercial function to meet the demands of rapid expansion. Our focus was on securing leadership capable of refining sales methodology, mentoring and scaling the team, and driving international market penetration. With this appointment, EdgeTier is positioned to accelerate revenue growth, expand into new verticals and geographies, and strengthen its path toward category leadership in AI-powered customer service.
Key Activities
€7.5M
Total funding raised
€6M
Series A funding raised in 2023
